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NNDR Database Management Expert

1 month ago

London, Greater London, United Kingdom Pertemps Bond Full time

We are seeking an experienced Senior NNDR and Database Officer to join our team. As a key member of our finance operations, you will play a pivotal role in maintaining the NNDR database and ensuring accurate assessment of business rates liabilities.

About the Role

You will be responsible for applying mandatory and discretionary exemptions, liaising with the Valuation Office Agency (VOA), and assisting with the collection of business rates. This is an exciting opportunity to work closely with stakeholders, external agencies, and the property inspector to ensure the efficient management of the NNDR rating list.

Key Responsibilities
  • Maintain and manage the NNDR database, ensuring accurate assessments, splits, mergers, and reconstitutions.
  • Work collaboratively with the VOA and property inspectors to update and maintain the NNDR rating list.
  • Assist with billing, collection, and recovery action for business rates, ensuring compliance with all NNDR legislation.
  • Provide exceptional customer service to NNDR customers across multiple channels, including contact centres.
  • Monitor and assess performance against criteria and contribute to service improvement initiatives.
  • Prepare accounts for write-offs and handle refund requests, ensuring accurate statement of accounts.
  • Represent the Council in dealing with residents and external agencies, preparing reports, contracts, and SLAs.
  • Support court proceedings and provide evidence as needed.
What We're Looking For

We are seeking a highly skilled individual with excellent knowledge of NNDR legislation, regulations, and recovery processes. You should have experience with database management and be able to explain complex legislative concepts fluently. A commitment to providing top-tier customer service across all communication channels is essential.

Benefits

In addition to a competitive salary, we offer a dynamic work environment that fosters personal and professional growth. You will have the opportunity to be part of a team dedicated to delivering high-quality services, with the chance to influence and shape key processes within the Council.

The estimated salary for this position is £45,000 - £60,000 per annum, depending on experience.