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Senior ICT Engineer

1 month ago

Colchester, Essex, United Kingdom Gray Dawes Travel Full time
Gray Dawes Travel: A Dynamic Career Opportunity

At Gray Dawes Travel, we're a leading travel management and events company that's rapidly expanding its global presence. With a strong focus on innovation and customer satisfaction, we're seeking a talented ICT Engineer to join our IT Operations team.

About the Role

As an ICT Engineer, you'll be responsible for providing first-line support to our users, responding to their IT-related queries in a timely and professional manner. You'll also participate in the global IT Operations team, contributing to the development and implementation of IT projects and initiatives.

Key Responsibilities
  • Provide 1st and 2nd line support to users via our internal ServiceDesk
  • Participate in the global IT Operations team
  • Participate in IT Projects and IT Security Projects
  • Collaborate with colleagues from various departments and executive levels
Requirements

To succeed in this role, you'll need:

  • Experience with Microsoft tech stack, including Office 365, Windows OS, and Exchange online
  • Knowledge of general IT hardware and networking principles
  • Experience with general application support for various platforms
  • Any experience with travel-related technology or industry
What We Offer

We're committed to creating a supportive and inclusive work environment that encourages our employees to thrive. As a member of our team, you'll enjoy:

  • Competitive annual leave and bank holidays
  • Hybrid working arrangements
  • Private healthcare
  • Group Life Cover
  • EAP Scheme
  • Pension Scheme
  • Travel Discounts
  • Shopping discounts
  • Christmas Savings Scheme
  • Season Ticket Loans

We're excited to welcome a talented ICT Engineer to our team and contribute to our continued growth and success.