Associate IT Consultant, Prudential Financial UK

2 days ago

London, Greater London, United Kingdom Prudential Financial Full time

A DIVERSE & INCLUSIVE CULTURE

At Prudential Financial, we're always looking for innovative ways to improve our financial services. Our Global Asset Management business is passionate about making a meaningful impact, touching the lives of millions and solving financial challenges in an ever-changing world.

We value talent as key to achieving our vision and aim to build a culture based on respect and collaboration. When you join our team, you'll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world's leading global asset managers.

If you're not afraid to think differently and challenge the status quo, come and be a part of a dedicated team that's investing in your future by shaping tomorrow today. At Prudential Financial, You Will:

What You Will Do

  • Based in London, you'll report directly to the IT Director. Travel to other European office-based locations may be required. Your role will include:
  • Responding to all technology issues in a timely fashion, taking ownership of all user issues relating to IT applications, hardware, and services.
  • Providing technical guidance and consulting with vendors and other systems support units to identify and resolve complex client/system problems.
  • Offering technical support for local voice, mobile, and video conference solutions.
  • Collaborating with team members when a major problem is experienced and participating in problem-solving processes across various teams around the enterprise.
  • Assisting with the business' recovery testing to confirm availability of systems where outages have occurred or simulated.
  • Documenting and tracking the status of client inquiries, coordinating appropriate responses, and following up to ensure client satisfaction.
  • Assisting with day-to-day administration tasks, including submitting application and security requests, generating tickets via the IT Service Management platforms, updating department spreadsheets, and other documentation.
  • Evaluating the effectiveness of new utilities and tools.
  • Understanding standard operating procedures and processes and applying them as solutions to common problems.
  • Assisting with various project work.

What You Will Bring

  • Previous experience in supporting a front office environment.
  • Comfortable working in a fast-paced environment.
  • Professional, disciplined, and able to work independently where required.
  • Strong skillset both technically and analytically.
  • Strong academic background: Degree level or equivalent.
  • 3-5 years' work experience, ideally within the Financial Services sector.
  • Customer-focused.
  • Strong communicator, verbal, and written skills (Good English – written and spoken).
  • A strong team player who is inquisitive, self-motivated, and able to multitask.
  • Bright, enthusiastic, and willing to go beyond the requirements of the role.
  • Inclination to learn and stay up-to-date with new technologies.
  • Comfortable dealing with all levels of management and colleagues in different functions and regions.
  • Strong attention to detail, able to set priorities, and complete simultaneous projects.
  • Able to meet tight deadlines while maintaining a high quality of work.

Required Technical Competencies

  • Thorough knowledge of the Office 365 suite.
  • Good understanding of networks (TCP/IP, DNS, DHCP).
  • Experience in using Active Directory (Domains, OU's, Objects, GPO's).
  • Strong knowledge of Windows operating systems.
  • Software Center Configuration Manager (SCCM).

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