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Technology Training Specialist

2 months ago

London, Greater London, United Kingdom Lockton Companies Full time
Job Title: Technology Training Coordinator

This is a hands-on delivery and training role in a small in-house technology training team. Reporting to the Technology Training Manager, you'll be coordinating, designing, and delivering training courses as required for new and existing Associates/Partners.

You'll engage with business on their training needs, putting together appropriate training programs around Technology platforms. Seeking, collating, and acting on feedback will be key to success in this role.

Key Responsibilities:

  • Design, refresh, and deliver training for in-scope technology solutions
  • Collaborate with Training resources and other resources in technology to develop and execute communications related to new technology solutions, updates, adoption, etc.
  • Craft communications (using innovative techniques) that enhance awareness and drive technology adoption, self-help, where to go for training materials needs, etc.
  • Respond to systems-related training feedback from new joiners and existing Associates and Partners
  • Identify new training needs and organize training content improvement and refresher systems training as required
  • Use various internal communication platforms such as Facebook Workplace to post tips in videos/guides
  • Involvement in projects related to our core operating systems to design appropriate training/communication plans
  • Provide regular (weekly) technical training tips to a wide user base on key training or support topics

Candidate Profile:

  • Highly personable and approachable style
  • Dynamic communication abilities and able to serve as a personable representative of Technology; can effectively communicate verbally, with leaders at all levels, and achieve understanding with both technical and non-technical stakeholders
  • Able to apply fresh approach and innovation to engage a diverse group of Associates and Partners. Ability to define and use new engagement techniques - one size doesn't fit all
  • Strong organization and time management skills
  • Able to operate on own initiative, as well as working as part of a wider team across the business
  • Able to convey technical information in a relatable and easily understood way – both in-person and in written form
  • Able to produce and maintain training materials and relevant internal communications to a high standard