Head of Customer Success

2 months ago

London, Greater London, United Kingdom zeroheight Full time
Unlock Your Potential as a Customer Success Leader

At zeroheight, we're on a mission to revolutionize the way companies design and develop user experiences. As our new Head of Customer Success, you'll play a critical role in driving our growth and success.

We're looking for a seasoned Customer Success leader with a proven track record of delivering exceptional results in a mid-market/enterprise B2B SaaS environment. You'll lead a high-performing team of Customer Success Managers, develop and execute a comprehensive customer success strategy, and collaborate closely with our Sales, Product, and Marketing teams to ensure seamless alignment and customer satisfaction.

Key Responsibilities:

  • Lead and manage a team of Customer Success Managers to achieve exceptional customer satisfaction and retention rates
  • Develop and execute a customer success strategy that drives revenue growth and customer loyalty
  • Collaborate with cross-functional teams to ensure alignment and effective communication with customers
  • Identify and implement process improvements to enhance customer experience and drive business results
  • Develop and manage customer health scoring and segmentation strategies to optimize customer engagement and retention

Requirements:

  • 7+ years of experience in Customer Success leadership, with a proven track record of delivering exceptional results in a mid-market/enterprise B2B SaaS environment
  • Experience leading high-performing teams and developing and executing customer success strategies
  • Strong understanding of customer health scoring, segmentation, and retention strategies
  • Excellent communication and leadership skills, with the ability to collaborate effectively with cross-functional teams
  • Experience with customer success tools and technologies, such as Planhat

What We Offer:

  • A competitive salary and bonus structure
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • Opportunities for professional growth and development, including training and mentorship programs
  • A dynamic and supportive work environment, with a team of talented and passionate professionals

How to Apply:

If you're a motivated and experienced Customer Success leader looking for a new challenge, please submit your application, including your resume and a cover letter outlining your qualifications and experience.

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