IT Service Delivery Manager
1 week ago
At Chapman Tate Associates, we're partnering with a leading Managed Service Provider based in Dudley to find a talented Desk-Based Account Manager. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering outstanding customer experiences.
**About the Role:**
We're looking for an experienced account manager to join our client's growing team. As a key member of the team, you'll play a crucial role in maintaining and nurturing client relationships, ensuring their needs are met and providing exceptional service. Your main responsibilities will include managing and developing a portfolio of client accounts, acting as the primary point of contact for clients, identifying opportunities to upsell and cross-sell services, and collaborating with internal teams to ensure seamless service delivery.
**Key Responsibilities:**
* Manage and develop a portfolio of client accounts
* Act as the main point of contact for clients, addressing their queries and concerns promptly
* Identify opportunities to upsell and cross-sell services to existing clients
* Collaborate with internal teams to ensure seamless service delivery
* Prepare and present regular reports on account performance
* Maintain accurate records of client interactions and transactions
**Requirements:**
* Proven experience in account management or a similar customer-facing role
* Excellent communication and interpersonal skills
* Strong problem-solving abilities and attention to detail
* Ability to work independently and as part of a team
* Proficiency in using CRM software and Microsoft Office Suite
* A proactive and results-driven approach
**Benefits:**
* Competitive salary up to £35,000 per annum
* Opportunities for professional growth and development
* A supportive and collaborative work environment
* Flexible working arrangements
* Comprehensive benefits package
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