Professional Customer Support and Technical Operations Associate

3 weeks ago


Andover, Hampshire, United Kingdom Flat Fee Recruiter Full time

We are a leading supplier of high-quality products for the hospitality, catering, and retail sectors, offering a wide range of Commercial items, from refrigeration to laundry. As a Customer Service and Technical Coordinator, you will play a key role in ensuring seamless customer experiences and smooth service operations.

About the Team

You will join a dynamic team of professionals who share our commitment to providing excellent service and value to our customers. Our team is passionate about innovation, collaboration, and continuous improvement, and we are looking for like-minded individuals to join us.

  • Process orders accurately, manage backorders, and create purchase orders (POs) for third-party suppliers as needed.
  • Work closely with customers and transportation providers to resolve delivery issues, including managing cases of product damage.
  • Provide responsive support to service customers, assigning engineers to jobs and overseeing processes to completion.

The ideal candidate will have a background in engineering or service technician work and proven experience within a Customer Service role. They should be comfortable using Microsoft Office, CRM, and other IT systems, possess excellent communication skills, and be able to work effectively in a team environment.

What We Offer

We offer a competitive salary of £26,000 - £30,000 per annum, depending on experience, plus benefits such as free on-site car parking, 20 days holiday, and Christmas close. Our relaxed and friendly environment ensures that you can be yourself and thrive in your role.

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