Operational Leadership Specialist for Claims Management
2 weeks ago
Meriden Media is seeking a highly skilled Operational Leadership Specialist to oversee the Claims Handling Department. This team provides managed claims services for top professional indemnity insurers, handling claims from first notification to resolution. The department operates with delegated authority on pre-litigated matters and supports the firm's insurance strategy, contributing referrals and expertise across the broader business.
Key Responsibilities- Oversee Scheme Managers and Team Leaders, driving performance and maintaining high standards of claims handling.
- Manage capacity, resource allocation, and surge planning, ensuring client service standards and efficient team operations.
- Enforce SLA and process compliance, supporting training, auditing, and adherence to regulatory requirements.
We are looking for an experienced leader who can drive results in an insurance claims environment. Ideal candidates will have excellent communication, stakeholder management, and compliance knowledge. Relevant insurance or legal qualifications are an asset.
What We Offer- A competitive salary range: £60,000 - £80,000 per annum, depending on experience.
- A dynamic and inclusive work environment that fosters diversity and flexibility.
- The opportunity to work with a leading law firm and contribute to their insurance strategy.
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