Credit Controller

3 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom Avison Young Full time

Job Summary

We are seeking a highly skilled Credit Controller to join our team at Avison Young. As a Credit Controller, you will be responsible for delivering a seamless credit control service to internal and external clients, maximizing collection performance, and capturing full visibility of our client's debtor ledger profile.

Main Responsibilities

  • Responsible for Real Estate Management credit control, including the collection of rents and service charges within a specific timeframe.
  • Proactively contact tenants by telephone, email, and post to identify disputes and potential non-payers.
  • Drive the delivery of debt collection, meeting departmental KPIs, SLAs, and internal targets.
  • Work closely with the cashiering team to ensure accurate and timely cash allocation.
  • Maintain tenant ledgers, including reconciliations and contact information.
  • Provide advice to stakeholders on the status of the debt and suggested next steps.
  • Liaise with enforcement officers and solicitors in debt escalation matters.

Requirements

  • Strong organization skills to prioritize and plan workload.
  • Ability to escalate appropriately when necessary.
  • Ability to work on own initiative.
  • Works effectively within a team.
  • Demonstrable achievement of KPIs and internal team targets.
  • Property management knowledge.
  • Experience of high-volume collection environment.
  • Experience working with reporting in Excel.
  • Excellent communication skills, both verbal and written.

About Avison Young

Avison Young is a global commercial real estate advisory firm with a simple aim: for real estate to play a leading role in creating vibrant buildings, cities, and places that deliver long-lasting social value and economic impact.

Equal Opportunities

Avison Young is an equal opportunities employer, committed to building an inclusive culture that empowers all employees to thrive, be successful, and feel a sense of belonging.


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