Retail Operations Manager

6 days ago


Leicester, Leicester, United Kingdom Severn Trent Water Full time
Lead a Team of Water Specialists

We're seeking an experienced leader to manage a team of water specialists, responsible for the happiness and service of up to 150,000 customers.

About the Role
  • Day-to-day coordination of your team, prioritising work and handling customer escalations through phone and email.
  • Maintain call & email handling times in line with expectations and ensure awesome resolutions within agreed timescales.
  • Identify opportunities for improvement in day-to-day processes, team organisation, or technology.
  • Work collaboratively with peers to drive performance and support other teams when needed.
What's in It for You
  • A competitive salary of £32,500 - £36,700 (dependent on experience), with annual pay increases.
  • 25 days holiday + bank holidays, plus the ability to buy/sell up to 5 days per year.
  • An annual bonus scheme (up to £1,500) based on company performance.
  • Leading pension scheme and Sharesave programme.
  • Dedicated training and development through our 'Academy'.


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