Process Improvement Director

2 weeks ago


Belfast, United Kingdom Citigroup, Inc. Full time
About the Company

Citigroup, Inc. is a global financial institution committed to serving as a trusted partner to its clients by responsibly providing financial services that enable growth and economic progress.

We are seeking a highly skilled Process Improvement Director to join our team in Belfast. As a key member of our project management team, you will be responsible for overseeing the delivery of projects/initiatives focused on HR global processes.

Your primary responsibilities will include ensuring the creation and maintenance of project plans, project charters, RASCI matrices, central project issue logs, and other project documentation. You will also ensure that resources are assigned to projects and monitor commitment, disseminate required information ahead of all project meetings, identify project dependencies, establish project communication needs, create project communication plans, and participate in the delivery of internal communications.

In addition, you will liaise with key stakeholders to clarify any misinterpretation as required, provide feedback to Project Management leadership regarding risk issues/unexpected delays, and propose solutions. You will have the ability to operate with a limited level of direct supervision and create executive-level presentations for projects being managed, team town hall presentations, and global HR town halls.

Key Skills:

  • Project management experience preferably focused on process changes in the HR environment with experience in creating executive presentations.
  • Knowledge of HR policies and procedures preferred.
  • Outstanding problem-solver, should demonstrate a commitment to quality and attention to detail.
  • Ability to operate within and utilise structured project management techniques.
  • Experience of delivering change management activities.
  • Ability to use reporting tools and excel to analyse and interpret complex data sets.
  • Proficient in Microsoft Office with an emphasis on PowerPoint.
  • Microsoft Office Visio experience preferred.
  • Strong stakeholder management skills.

What We Offer:

  • A competitive base salary (estimated £60,000 - £80,000 per annum), which is annually reviewed.
  • A generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
  • A discretional annual performance-related bonus.
  • Private medical insurance packages to suit your personal circumstances.
  • Employee Assistance Program.
  • Pension Plan.
  • Paid Parental Leave.
  • Special discounts for employees, family, and friends.
  • Access to an array of learning and development resources.


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