Client Retention Specialist
2 weeks ago
Causeway Technologies is seeking a Client Retention Specialist to join our team. In this role, you will be responsible for developing and executing strategies to retain existing clients, improve customer satisfaction, and drive revenue growth.
About the Role:The Client Retention Specialist will work closely with customers to understand their needs and develop tailored solutions to meet those needs. This includes identifying areas for improvement, developing and implementing retention plans, and analyzing customer data to inform business decisions.
We're looking for someone with experience in a similar role, excellent communication skills, and a deep understanding of customer-centric business models.
Key Responsibilities:- Develop and execute client retention strategies to drive revenue growth and improve customer satisfaction.
- Build and maintain strong relationships with customers to understand their needs and provide tailored solutions.
- Identify and address areas for improvement to reduce churn and drive retention.
- Work closely with cross-functional teams to align client retention strategies with broader business goals.
- Analyze customer data to inform business decisions and identify areas for improvement.
What We Offer:
We offer a competitive salary of £52,000 - £62,000 per annum, depending on experience, plus benefits including 25 days annual leave, pension scheme, and access to our award-winning benefits platform.
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