Senior Technical Operations Manager

2 weeks ago

London, Greater London, United Kingdom C3 AI Full time

C3 AI is seeking a highly skilled Senior Technical Operations Manager to lead Engineering, Operations, and Maintenance initiatives in industries such as oil and gas, petrochemicals, LNG, utilities, pharmaceuticals, or heavy manufacturing. The ideal candidate will have 5+ years of direct experience driving strategic, operational, management, and technical initiatives to clients, customers, and business partners.

The role combines Technical Project Management, Product Development, and Business Development. As a key member of our team, you will drive cross-functional efforts to apply C3 AI solutions to complex predictive and prescriptive problems in new domains and for new customers. Your expertise will identify and quantify high-impact business opportunities, scope them to tractable AI/ML problems, then drive the delivery of solutions with compelling business value.

Responsibilities:
  • Utilize domain and technical expertise to understand the business landscape, and how data, artificial intelligence, machine learning, and fundamental engineering come together to solve challenging problems.
  • Contribute domain expertise to inform data science efforts and lead domain-specific customer conversations.
  • Drive the delivery of solutions with compelling business value.
  • Maintain close relationships with important clients and facilitate client communications, validate deliverables, and drive external customer reviews.
  • Facilitate project activities including scoping workshops, requirements gathering sessions and documentation, use case definition, product specification, data and solution architecture design, and validation, and compliance with industry regulations.
  • Work closely with C3.ai product managers to build industry-leading applications, solutions, features, and capabilities.
  • Utilize domain and technical expertise to drive configuration, customization, and extension of application functionality and end-user experience by working in partnership with the product management team to define new features and capabilities.
  • Enhance C3.ai's external recognition and branding by writing thought pieces and supporting industry outreach, including presenting at relevant conferences and events.
  • Provide objective advice, expert insights, and specialized skills to increase organizational knowledge, support projects, and solve customer problems.
  • Drive internal process improvements and deliver best practices by applying functional and domain experience across multiple functional teams.
  • Assist the sales team during opportunity assessment and capture, particularly as it relates to domain-specific requirements, regulations, deployment approach, timeline, and deliverables.
Qualifications:
  • Bachelor's degree in Engineering, preferably Chemical, Mechanical, or Petroleum.
  • Minimum five years of experience in manufacturing, engineering, or management role driving improvements in profitability and reliability, or providing specialized consulting services to customers, clients, and/or business partners.
  • Experience with industry tools such as data historians, time-series visualization, process modeling software, advanced process controls, and advanced data analytics.
  • Experience working with process signals, enterprise asset management systems, engineering drawings, and laboratory analysis.
  • Proven organizational and coordination skills with the ability to multi-task across several initiatives.
  • Excellent presentation and written communication skills.
  • Strong analytical and problem-solving skills.
  • Outstanding team player with excellent interpersonal skills and the ability to work effectively with internal and cross-functional teams to discuss and define scope, objectives, project plans, and deliverables.

The estimated salary range for this position is $120,000 - $180,000 per year, depending on qualifications and location.

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