Digital Support Lead

5 days ago


Portsmouth, Portsmouth, United Kingdom Pick for Britain Full time
Job Description:

The Community Systems Manager is responsible for overseeing the Occurrence Reporting Tool, ensuring its continued development into a fully functioning causal analysis/LFE tool.

This role also involves providing first-line help desk support to NC Units and user communities, as well as managing and leading the delivery and provision of license/accounts issue.

A key aspect of this job is acting as a primary gatekeeper for the Occurrence Reporting Tool, ensuring that any data input or retrieval meets and complies with policies and regulations in accordance with the requirements of the General Data Protection Regulations (GDPR).

As a Community Systems Manager, you will have the opportunity to work in a collaborative and dynamic environment, with remote working options available.

The estimated salary for this role is £35,000 - £45,000 per annum, depending on experience.

This role requires 2+ years of experience in IT systems management or customer support, along with strong leadership skills, attention to detail, and excellent communication and problem-solving abilities.



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