Service Operations Manager

3 weeks ago


Manchester, United Kingdom Kemp Recruitment Limited Full time

Looking for a challenging role as a Service Operations Manager? Kemp Recruitment Limited is seeking an experienced professional to lead their dedicated service team in Manchester.

About the Company:

Kemp Recruitment Limited, a Specialist Forklift Machinery Company, is looking for a talented individual to manage engineering coverage, including absence management and holiday authorisation. The successful candidate will be responsible for engineer performance management, coaching and development, as well as training needs identification.

Key Responsibilities:

  • Take the lead in Health and Safety initiatives, ensuring compliance with H&S requirements, conducting safety audits, site risk assessments, and associated training.
  • Manage engineering coverage, including absence management and holiday authorisation.
  • Conduct regular team meetings, communicate business objectives, and monitor performance against goals and targets.
  • Oversee completion of service audits and WIP management.
  • Promote quality customer service through effective communication and management skills.

Requirements:

  • Demonstrated experience in man management, with a focus on promoting quality customer service.
  • Good knowledge of company IT systems, with the ability to provide first-level support.
  • Conflict Management skills.
  • Excellent communication and management skills to deliver excellent service through a team of engineers.

What We Offer:

  • A competitive salary of £38,000 - £42,000 per annum.
  • An annual holiday entitlement.
  • A pension plan.


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