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Field Service Engineer

1 month ago

Southampton, Southampton, United Kingdom Getronics Full time

Job Summary:

Getronics is seeking a highly skilled Field Service Engineer to join our team in Southampton. As a Field Service Engineer, you will be responsible for providing maintenance and support for field-based clients and on-site support for clients' IT hardware services.

Key Responsibilities:

  • Provide exceptional customer service skills when on-site and ensure a high degree of customer satisfaction.
  • Attend to all incidents/requests as directed by the Customer Incident Centre and ensure assigned incidents are monitored, updated, and progressed in a timely manner.
  • Train, coach, and support Junior Field Service Engineers using your areas of technical expertise and experience.
  • Coordinate between clients and vendors to ensure resolutions to problems are managed within timescales and appropriately.
  • Knowledge and ability to resolve hardware issues and basic software problems.

Requirements:

  • A full UK driving license and access to a car.
  • Will undergo a Baseline Personnel Security Standard check.
  • Strong understanding of IT systems and environments.
  • Strong customer service skills, with an analytical and problem-solving mindset.
  • Qualifications in the following would be beneficial to your application: Dell/Other vendor certification to enterprise level or above, Previous experience in a data centre and/or smart space technology, MSCE certification, Manufacturer Enterprise server certification, SAN Server, CompTIA A+ Network+/CCNA.

What We Offer:

  • Good salary package – ranging between £23,000 to £26,000 based on experience plus car hours, Monday to Friday between the hours of 8am and 6pm, with regular out-of-hours required.
  • 25 days holiday (with the opportunity to buy/sell extra days) plus statutory bank holidays.
  • Full training provided as part of a robust induction process, including opportunities for continual development with our NorthStar online learning platform which has over 80,000 courses available.
  • Car allowance and business mileage fuel card.
  • Flexible benefits package that aims to offer something for everyone.
  • GetVibes – our active listening program enabling us to connect and listen to feedback from all colleagues, as a business we then work together to devise action plans to continually improve and develop Getronics.
  • 24/7 advice and support across a wealth of topics with free access to our Employee Assistance Programme.
  • To give back to the community and in support of our global ESG programme, you'll be given 1-day paid leave to participate in local volunteering projects.
  • Company Pension Scheme, plus life assurance, and private medical cover after 12 months.
  • Global Recognition Program – 40+ awards were made last year under our RecogniseMe scheme.