Residential Care Assistant

4 weeks ago


Worksop, Nottinghamshire, United Kingdom NHS Full time
Main Responsibilities

The Care Home Administrator will be responsible for promoting a warm and welcoming environment for residents, staff, and visitors, managing enquiries and showrounds of the home for prospective families, supporting resident and family feedback, assisting with the recruitment of home staff, preparing payroll, providing advice and guidance to employees, ensuring personal files are stored securely, managing rotas, safe contents, petty cash, and resident fund accounts, and updating training, supervisions, and appraisals on staff records.

Key Duties
  1. Promote a positive image of the care home and create a welcoming environment for residents, staff, and visitors.
  2. Manage enquiries and showrounds of the home for prospective families, ensuring a smooth and efficient process.
  3. Support resident and family feedback, focusing on customer care and satisfaction.
  4. Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions.
  5. Prepare payroll for home-based staff, ensuring accuracy and timeliness.
  6. Provide guidance and support to employees on HR-related matters, using available tools and resources.
  7. Ensure personal files are stored securely, maintaining confidentiality and data protection.
  8. Manage rotas, safe contents, petty cash, and resident fund accounts, maintaining accurate records.
  9. Update training, supervisions, and appraisals on staff records, ensuring compliance and best practice.
Requirements
  • Experience in a customer-facing role, with a focus on customer care and satisfaction.
  • Previous involvement in HR administration and recruitment, with a strong understanding of employment law and procedures.
  • High level of attention to detail, with the ability to prioritize tasks and manage multiple responsibilities.
  • Proficient user of Microsoft, specifically Word, Excel, and Outlook.
  • CIPD qualification would be beneficial, but not essential.


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