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VWG Dedicated Technician
2 months ago
We are seeking a skilled and enthusiastic Volkswagen Group Dedicated Mechanic to join our team at The AA. As a key member of our roadside assistance team, you will be responsible for providing exceptional customer service and technical expertise to our members.
Key Responsibilities- Customer Service: Provide excellent customer service to our members, ensuring that their vehicles are repaired or recovered in a timely and efficient manner.
- Technical Expertise: Utilize your technical knowledge and skills to diagnose and repair a wide range of Volkswagen Group vehicles, including VW Passenger, Commercial, Seat, Skoda, Audi, and more.
- Communication: Effectively communicate with customers to understand their needs and provide clear explanations of the repair process.
- Problem-Solving: Identify and resolve technical issues in a timely and efficient manner, ensuring that our members are back on the road as quickly as possible.
- Qualifications: NVQ3 in Vehicle Maintenance and Repair, or equivalent qualifications with appropriate experience.
- Experience: Some knowledge of working on one or multiple VWG brands or vehicles.
- Licenses: Full category B driving licence, with 6 points or less.
- Availability: Willingness to work shifts, including evenings, weekends, and Bank Holidays.
- Competitive Salary: £42,000 OTE, with the potential to earn up to £48,000.
- Benefits: 23 days holidays (increases with service) plus bank holidays, up to 7% company pension contribution, and free breakdown cover from day one.
- Training and Development: Access to a range of fully supported development programmes, designed to help you progress your career with us.
We are a leading provider of roadside assistance and vehicle recovery services, with a strong commitment to customer service and technical excellence. We value diversity and inclusion, and are committed to creating a workplace culture that is welcoming and inclusive for all employees.
