Warehouse Operations Manager

3 weeks ago

Kettering, Northamptonshire, United Kingdom Quest Employment Full time
Team Leader Opportunity

We are seeking a dynamic and experienced professional to join our client's team as a Team Leader. As a key member of the distribution team, you will play a crucial role in guiding and supporting the team to achieve exceptional results and ensure operational targets are met.

Key Responsibilities:
  • Inbound: Site rules, delivery planning, door control, visiting drivers, unloading, and putaways.
  • B2B: Agreeing service levels and deadlines, validating customer requirements, allocation, pick, and process flow.
  • Ecom: Allocation, pick, and process flow, key contact with parcel carriers, maintaining packaging levels.
  • Inventory & Analytics: Targeting 100% accuracy (physical and system recognition, master data, Distribution Centre capacity, producing KPIs).
  • QA/QC: Validating product quality, carrying out quality reviews, right to repair scheme, inbound percentage checks.
  • Returns: Speed and accuracy, product quality, correct item disposal/return to stock, reviewing return root causes.
  • General: Promoting a strong team culture, site security, compliance, health & safety, housekeeping, internal & external communication, providing cover for other team leaders and DC Controller.
Requirements:
  • Experience in team leading and mentoring is preferred.
  • Proven track record of successful team leadership and project management.
  • Hands-on experience in multi-channel distribution operations, including eCommerce, B2B, and 3rd party logistics.
  • Strong communication and interpersonal skills.
  • Familiarity with warehouse management systems (WMS) and ERP software.
  • Exceptional problem-solving and decision-making abilities.
  • Ability to thrive in a fast-paced and dynamic environment.
  • Basic knowledge of health and safety regulations, compliance, and site security protocols.
  • FLT Licences are an advantage but not essential to the role as training provided.
What We Offer:
  • 20 days annual leave, plus bank holidays and Birthday day off.
  • Free on-site parking.
  • Stakeholder pension scheme.
  • Flexible shift patterns.
  • Limited requirement for weekend working and no night shifts.
  • Mental Health and Well-being programme.
  • Generous friends and family discount scheme.
  • Free monthly staff lunches.
  • Free beverages (Tea and Coffee etc).

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