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Senior Account Manager

1 month ago

Alfreton, Derbyshire, United Kingdom Elevation Recruitment Group Full time
{"Responsibilities": "Client Management & Knowledge

Develop and maintain strong, mutually beneficial relationships with clients at all levels of their business.

Proactively respond to client requests in a professional, consultative manner that is responsive, flexible, commercial, and of the highest standards.

Deliver on client promises, on time, while continuously monitoring and measuring client satisfaction.

Produce timely and accurate reports as required, and proactively manage client expectations across all aspects of a campaign and its development.

Lead client briefs, participate in client brainstorms, and other external meetings and presentations.

Ensure accurate, efficient, and timely responses to client requests for costs, while ensuring required margins on the account.

", "Accountabilities": "People Management

Build and maintain respectful, trusted, and friendly relationships within internal departments and with key external partners.

Liaise collaboratively with internal teams to drive effective dissemination of information, briefs, and campaign/promotion needs throughout the business.

Work closely with clients and colleagues to resolve problems or issues promptly, providing reassurance by implementing sustainable preventative actions.

Ensure the CD is informed of any issues that may negatively affect business or client perception, allowing for collective decision-making and damage limitation.

Ensure direct reports and account team members are trained to the highest standard to facilitate their roles.

", "Key Performance Indicators": "Creative Development

Ensure the quality of briefs to the creative department is robust, accurate, well-thought-through, insightful, and inspiring.

Manage client feedback processes fairly, intelligently, and diplomatically, while ensuring daily team huddles review and prioritise workload and immediate actions.

Consistently seek out new innovations and market-leading technologies to present to the client and drive additional revenue for Elevation Recruitment Group.

Implement process improvement initiatives that aid operational delivery of projects for clients.

", "Requirements": "Professional Development

Act as the sales team representative in the absence of the CD for departmental meetings, ensuring all set KPIs are met.

Maintain a positive, professional, can-do attitude at all times, developing and maintaining a working environment where respect, enthusiasm, commitment, and involvement are recognised and rewarded, while opposing factors are isolated.

Responsible for seeking out new opportunities to drive revenue and increase turnover and profit on the account.

Provide written reports and information as required by the CD.

Produce engaging content for our Installers, business updates, customer polls, educational articles, and SEO copywriting for the website, blogs, and case studies as needed.

", "Skills": "
  • Experience working within a marketing agency, in a similar role
  • Strong relationship management and project delivery skills
  • Self-starter with creative management experience, preferably in an agency/production industry
  • Excellent attention to detail and ability to remain calm under pressure
  • Proven track record in a similar role, whether client or agency-based
  • Strong communication skills (verbal and written), able to work with people at all levels
  • Excellent time management and prioritisation skills, with process and project management skills
  • Able to work to deadlines and budgets
  • Excellent reporting skills
  • Computer literate and familiar with Word, Excel, and PowerPoint
  • Knowledge of competitive Marketing Instore landscape, understanding of Digital and AV desirable
", "Company": "Elevation Recruitment Group"}