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IT Support Specialist

2 months ago

Redditch, Worcestershire, United Kingdom Smart 1 Recruitment Limited Full time
IT Support Technician Job Description

We are seeking an experienced IT Support Technician to join our team at Smart 1 Recruitment Limited. As an IT Support Technician, you will be responsible for providing first-line technical support to customers and employees, as well as daily remote managed services to customers.

Key Responsibilities:
  • Install and support MS Windows 10/11, Server 2016/2022
  • Provide first-level technical support to customers via phone and remote support software
  • Work with MS Office 365 (Word, Excel, Outlook) and MS Teams
  • Collaborate with the technical department to implement new customers
Requirements:
  • Minimum of two years' experience in installing and supporting MS Windows 10/11, Server 2016/2022
  • Proven track record of providing first-level technical support to customers
  • Proficiency with MS Office 365 and MS Teams
  • Excellent customer interfacing and communication skills
  • Ability to work under pressure and meet tight deadlines
Desirable Skills:
  • Web Server management and configuration using Windows IIS
  • Configuring and supporting Active Directory, DHCP, DNS, Group Policy, VPNs
  • Installing and configuring Networks (such as cabling, firewalls, routers, NAT, Access Rules)
  • Configuring and supporting Hyper-V
  • WordPress website configuration and maintenance
  • Knowledge of XML, HL7, HTML, EDIFACT
  • Microsoft SQL database knowledge including TSQL

Location: Remote/Home Working and Office Based: Redditch, Worcestershire

Hours: Monday to Friday 08:30 – 17:30

Salary: £22,000 - £30,000 p.a. dependent upon experience

Benefits: Company Private Health Scheme, Pension