IT Product Manager

4 weeks ago

Cullompton, Devon, United Kingdom Gregory Full time
Job Description

Job Title: IT Product Manager - Mobile and Fleet Technology

Job Summary: We are seeking an experienced IT Product Manager to lead the development and implementation of mobile and fleet technology solutions for our frontline workforce.

Key Responsibilities:

  • Own the successful delivery of fit-for-purpose technology solutions and applications to our diverse frontline workforce.
  • Configure, maintain, support, and continuously improve IT systems and solutions to ensure our people have the right tools to do their jobs.
  • Lead the design of relevant system solutions and processes, carrying out system changes and implementing new capabilities aligned to our business transformation plan or project portfolio.
  • Work with vendors, third parties, and other internal teams to deliver optimal solutions to our frontline worker user group.
  • Collaborate with our fleet team to ensure vehicle technology is fit for purpose and aligned with our overall fleet strategy.
  • Work closely with our frontline workers and the teams that directly support them, understanding their challenges and identifying opportunities to solve problems and improve their working day through the effective implementation and support of technology.
  • Manage routine system updates and define test requirements, write test scripts, carry out and coordinate system testing alongside changes, updates, and implementations.
  • Work closely with our PMO function and assigned Project Managers, updating on task progress and escalating risks or dependencies where necessary.
  • Use our project and task management tool, JIRA, to ensure tasks are prioritized and kept up to date for visibility across the team and PMO.
  • Maintain and manage relationships with key external providers to support solution delivery or resolution of escalated support issues.
  • Maintain system-related documentation, including process flows, training materials, and support content.
  • Deliver critical care following changes and new implementations and support service transition to BAU.
  • Dependent on specific systems supported, future participation in the Technology on-call rota may be required.

Essential Skills and Experience:

  • This is a hands-on technical product management role, so experience of configuring and administering IT applications deployed across a large and diverse workforce is essential.
  • High-level technical proficiency, IT aptitude, and a general interest in technology, systems, and software.
  • An ability to understand business operations and translate business requirements and opportunities into effective system solutions.
  • A strong ability to build relationships and rapport with stakeholders at all levels of the organization and in various roles, from the frontline to our head office.
  • Critical thinking and analytical mindset to problem-solving.
  • Occasional travel to other group sites may be required for this role, so a Full UK Driving Licence is required.

Desired Skills:

  • Familiarity or prior experience of working with frontline worker technology, mobile devices/apps, Telematics, Driver Behaviour, Vehicle Camera, or Safety Solutions.
  • Familiarity with enterprise mobility management/device management solutions such as Microsoft Intune or similar solutions like Airwatch/SOTI.
  • Experience in the transport industry would be an advantage.

Why Gregory:

  • Salary offer in the range of £43,000 - £47,000 per annum dependant on experience.
  • Hours of work are Monday to Friday 08:30hrs to 17:00hrs with flexibility around project go-lives, system maintenance, and time spent with our frontline workers.
  • Additional holiday purchasing scheme.
  • Retail discounts with Hapi.
  • Retail Trust Wellbeing Support.
  • Opportunity to develop your career within an expanding business.
  • Excellent holiday allowance and company benefits.
  • Life assurance, pension, and sickness scheme.
  • Christmas Savings Club.
  • Black Circle Tyre discount.
  • Leading industry qualifications.
  • Free Uniform.
  • Strong culture of teamwork.

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