Customer Experience Lead
6 days ago
About the Opportunity
">We are looking for a motivated CUSTOMER EXPERIENCE LEAD to join our team at SF Recruitment. As a Customer Experience Lead, you will play a vital role in shaping our customer service strategy and ensuring that we deliver exceptional results.
Your Key Responsibilities
- Lead the customer service team to deliver outstanding service and ensure seamless collaboration with other departments.
- Develop and implement strategies to drive customer satisfaction and loyalty.
- Conduct regular performance reviews and provide coaching and guidance to team members.
- Identify areas for improvement and implement changes to maintain high standards.
- Work closely with the management team to align customer service goals with business objectives.
- Foster a culture of continuous learning and development within the team.
About Our Company
SF Recruitment is a forward-thinking organization that prioritizes innovation and customer satisfaction. This role presents an excellent opportunity to grow your career and make a meaningful contribution to our team.
What We Can Offer You
- A competitive salary range of £26,000 - £28,000 per annum, dependent on experience.
- A comprehensive benefits package, including opportunities for professional growth and development.
- A dynamic and supportive work environment.
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