Commercial Director

Job Summary: We are seeking an experienced Commercial Estate Manager to lead our team in delivering exceptional workspaces that are safe, supportive, and inclusive.

Key Responsibilities:

• People Management: Lead, motivate, and develop a team of experienced professionals, maintaining the core values of the business and upholding the highest levels of professional conduct.
• Workspaces Strategy: Support the delivery of the workspaces roadmap across all regions, including acquisitions, disposals, and refurbishments.
• Colleague & Customer Experience: Ensure the team is available to act as social connectors for colleagues, customers, and visitors, providing information, instruction, and training to empower them to get the best out of their day.
• Estate Management: Own the relationship with Landlords and Tenants, ensuring compliance documentation is shared, leading on rent review negotiations, and serving notice on leases where break-clauses allow.
• Operational Facilities Management: Ensure regions are compliant by managing the delivery of facilities management services, focusing on hard services, planned, and responsive maintenance.
• Critically Review & Challenge Contracts: Critically review, challenge, and align contracts across regions.
• Budget Management: Feed into, monitor, and manage budgets set by the Head of Service for areas of responsibility.
• Communications: Ensure the team is aligned to key messages and informed on all aspects of work supported by the wider team and business.
• System Management: Ensure systems underpinning the delivery of the team are appropriate and well-managed.
• Data Analytics: Ensure Coordinators produce monthly reports critically analysing how all spaces (internal and external) are being utilised.

• Educated to a Degree standard in a relevant subject.
• IWFM Qualification Level 4 or higher.
• Nebosh General Certificate.
• RICS certification in CRE and FM.

• Experience of effective contract management.
• Working in, organising, and managing small teams.
• Negotiation and Governance of contractor works and standards.
• Preparing and using Risk assessments.
• Conducting Inspections of services and standards.
• Conducting performance reviews.
• Risk Management – identifying and implementing emergency plans.

• Proven ability in Estate and Facilities Management over a sustained period.
• Proactively Coordinate projects to time, to cost, and in line with the team's objectives.
• Coordinate the diagnosis of either M&E or building fabric issues.