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Team Member

2 months ago

Swindon, Swindon, United Kingdom Hollywood Bowl Group Full time
About the Role

We are seeking a highly motivated and enthusiastic Team Member to join our dynamic team at Hollywood Bowl Group. As a Team Member, you will be at the forefront of delivering exceptional customer experiences, ensuring that our customers have an enjoyable and memorable time at our bowling and golf centres.

Key Responsibilities:
  • Provide outstanding customer service, responding to customer queries and resolving issues in a professional and courteous manner.
  • Work collaboratively with colleagues to ensure seamless delivery of services, maintaining a high level of customer satisfaction.
  • Contribute to the maintenance of a clean and safe working environment, adhering to health and safety guidelines.
  • Participate in ongoing training and development programs to enhance skills and knowledge, ensuring continuous improvement in customer service and centre operations.
What We Offer:
  • A fun and fast-paced work environment with opportunities for career growth and development.
  • A competitive hourly rate, with the option to earn additional income through bonuses and incentives.
  • Access to apprenticeship programs and in-house management training, enabling you to fast-track your career.
  • A range of benefits, including free game vouchers, discounts on food and drink, and access to our Employee Assistant Program.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Flexibility to work a variety of shifts, including weekends and evenings, with a willingness to adapt to changing circumstances.
  • Basic literacy and numeracy skills, with the ability to follow instructions and procedures.
About Us:

Hollywood Bowl Group is a leading provider of experiential family entertainment, operating 74 centres across the UK and 13 centres in Canada. We are passionate about creating memorable experiences for our customers, and we are committed to providing a supportive and inclusive work environment for our employees.