Front of House Team Member

8 hours ago

Ashford, Kent, United Kingdom Bannatyne Full time
Job Title: Front of House Assistant

Are you a warm and welcoming individual with a passion for health and wellness? Do you have excellent organisational skills and a customer-focused attitude? Bannatyne is seeking a Front of House Assistant to join our team, providing a seamless experience for our guests.

Key Responsibilities:
  • Greet and welcome guests with a friendly and professional demeanour.
  • Manage spa bookings and appointments, ensuring a smooth scheduling process.
  • Handle guest inquiries providing information about spa services, treatments and products.
  • Process payments and manage the reception area efficiently.
  • Assist with the promotion of spa services, special offers and retail products.
  • Ensure the reception area is clean, tidy and inviting at all times.
  • Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
  • Ensure all visitors to the site are logged correctly including contractors and guest passes.
Requirements:
  • Strong interpersonal and communications skills and a customer-focused attitude.
  • A genuine passion for health, wellness and customer service.
  • Excellent organisational skills and multitasking abilities.
  • The ability to establish rapport, build trust and demonstrate credibility.
  • Ability to work flexible hours, including weekends and holidays.
What We Offer:
  • B-Fuelled - complimentary lunch or breakfast.
  • Flexible schedule.
  • 28 days annual leave increases with tenure.
  • Free gym membership.
  • Complimentary gym membership for another person (after 2 years service).
  • Discounted Spa Treatments - 30%.
  • Discounted Spa Goods - 20% ELEMIS Products.
  • Discounted Meals and Beverages - 50% cafe/bar.
  • Career & Personal Development training.
  • Mental Health, Well-Being and EAP Services.
  • Length of Service Awards.
  • Staff Awards and Bonuses.
  • Discounted entertainment and shopping.

Bannatyne is a leader in the health and wellness industry, and as a Front of House Assistant, you'll be the first point of contact for our guests, setting the tone for their entire experience. If you're passionate about delivering exceptional customer service and working in a serene environment, we want to hear from you.

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