Front of House and Customer Service Professional
2 weeks ago
We are seeking a highly skilled and motivated Front of House and Customer Service Professional to join our team at BSR Health Recruitment Ltd. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a warm and welcoming experience for our clients.
Key Responsibilities:
- Welcoming clients and notifying assigned beauty therapists/podiatrists of their arrival
- Handling appointment bookings and upselling via phone and email
- Inputting staff rotas into the booking system
- Updating client details on our client's booking system
- Assisting with stock control and support
- Providing assistance with end-of-day procedures
- Supporting Clinic Managers with various tasks as required
Requirements:
- Previous experience in Front of House or reception duties
- Ability to work efficiently and be self-motivated
- A quick learner with a desire to develop skills and progress within the company
- Proficiency in computer applications such as Outlook and Word, along with experience in appointment booking systems
- Positive 'can-do' attitude and strong interpersonal skills
- Ability to build and maintain professional relationships
- Excellent phone etiquette and fluency in both written and spoken English
Package:
- Competitive salary and commission
- 28 days of holiday, including bank holidays
- Pension scheme
- Opportunities for career progression and transfers within the organisation
- Discount on products and treatments
- Commission on all retail products sold
- Increased holiday entitlement based on length of employment
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