Customer Service Representative

7 days ago


Leicester, Leicester, United Kingdom Utilita Energy Full time

**About the Role:**

We are seeking a highly motivated and enthusiastic individual to join our team as a Retail Assistant in our Leicester Retail Hub. As an Energy Expert (Part Time), you will be responsible for providing exceptional customer service, managing customer interactions, and supporting our customers in their energy needs.

**Key Responsibilities:**

  • Deliver exceptional customer service via face-to-face, phone, and live chat interactions.
  • Use our CRM system to manage customer interactions and resolve issues efficiently.
  • Support customers with meter installations, bill queries, and other energy-related concerns.
  • Collaborate with colleagues to achieve sales and service targets.
  • Participate in community outreach programs to promote our charitable foundation.

**Requirements:**

  • A strong customer service background or equivalent experience.
  • Excellent communication and problem-solving skills.
  • Ability to work flexibly, including weekends and shift rotations.
  • Previous experience in a retail or energy-related environment is advantageous.

**What We Offer:**

  • A competitive salary of £25,272 per annum (£12,636 pro-rata for 20 hours per week).
  • A comprehensive benefits package, including health care, pension scheme, and employee assistance program.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
],

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