Retail Operations Manager

3 weeks ago


Winchester, Hampshire, United Kingdom Greggs Plc Full time

About the Role: As a Retail Operations Manager at Greggs Plc, you will be responsible for leading and motivating your team to deliver exceptional customer service across various channels. This includes in-shop, delivery, Click+Collect, and drive-thru services.

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Key Responsibilities:

  • Lead the team to achieve amazing results and maintain excellent standards of the shop
  • Drive high performance through recruitment, training, and development, as well as colleague engagement
  • Maintain close attention on wage controls, waste controls, and customer service standards
  • Participate in food preparation and serving customers
  • E nsure the shop is clean, well-stocked, and welcoming

What We Can Offer:

  • Competitive pay plus commission: £25,000 - £35,000 per annum
  • Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
  • Free hot drinks for you to enjoy while on shift
  • Paid breaks allowing you to recharge your batteries
  • We share
  • 10% of all our profits with our colleagues
  • Holiday entitlement that grows as your career grows with us
  • Colleague share plans to help you invest and save for your future
  • Pension scheme to help you plan for your future. Well match your contributions up to 6%
  • Confidential employee assistance helpline to help with your wellbeing
  • Long service awards celebrating key milestones in your career
  • Savings and discounts across a wide range of your favourite brands and retailers


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