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Front of House Supervisor

2 months ago

Chelmsford, Essex, United Kingdom RedCat Pubs Full time
Lead the Way in Hospitality

We are seeking a highly motivated and experienced Front of House Supervisor to join our team at RedCat Pubs. As a key member of our management team, you will be responsible for delivering exceptional customer experiences and leading a high-performing team to achieve outstanding results.

Key Responsibilities:
  • Team Enablement: Foster a culture of learning and development, and support the growth of your team members through coaching, mentoring, and appraisals.
  • Commercial Awareness: Develop and implement effective marketing initiatives to drive business growth and increase profitability.
  • Customer Focus: Provide exceptional customer service, ensuring that every guest has an unforgettable experience.
  • Compliance Management: Ensure that all health and safety, food safety, and allergen awareness protocols are followed, and that the venue is maintained to the highest standards.
  • Product Expertise: Develop a deep understanding of our menu and drinks offerings, and be able to recommend and upsell to customers.
  • Venue Maintenance: Ensure that the ambiance of the venue is warm, welcoming, and tidy, and that any issues are reported to senior management.
  • Stock and Cash Handling: Accurately manage, record, and report stock, cash, and rotas, and take responsibility for security, wastage, profit margins, and licensing law.

We are looking for someone who is passionate about delivering exceptional customer experiences, and who has the skills and experience to lead a high-performing team. If you are a motivated and ambitious individual who is looking for a new challenge, we would love to hear from you.

At RedCat Pubs, we are committed to providing industry-leading lifestyle-enhancing spaces, and we are looking for talented individuals who share our vision. If you are passionate about hospitality and want to be part of a dynamic and fast-paced company, we would love to hear from you.