Senior Account Manager

3 weeks ago


Birmingham, Birmingham, United Kingdom Quandoo Full time

Job Title: Senior Account Manager

We are seeking a Senior Account Manager to join our team at Quandoo. As a Senior Account Manager, you will be responsible for managing a portfolio of restaurants and driving additional growth by upselling to your partner base. You will work closely with the UK Leadership Team to drive the right behaviours through strong communication skills and become a brand ambassador of the Quandoo Core Values.

Key Responsibilities:

  • To own and take full responsibility for your partner base with the goal of increasing usage, ensuring payment, increasing bookability, and achieving predetermined retention targets
  • To train, educate and upskill your portfolio on the ever-changing technology Quandoo offers

Responsibilities:

  • To be confident in your ability to converse with potential partner restaurants, chains and hotels
  • Manage and deliver on your monthly call targets by retaining restaurants on our SaaS platform
  • Achieve a minimum level of calls per week as set out by your Line Manager
  • Develop and execute a strategic plan to achieve growth targets and expand usage within our net customer base
  • Build and maintain strong, long-lasting stakeholder relationships within your territory with a view to grow your merchant base
  • Partner with the wider team to further your skills and assist in the development of new locations or areas of interest
  • Effectively communicate Quandoo's value proposition through proposals and presentations to stakeholders
  • Understand and report on industry-specific promotions and trends
  • Undertake regional market analysis and competitive assessment for strategy planning

Qualifications:

  • Restaurant experience
  • Knowledge in digital platforms and/or a tech-centric companies
  • You will have strong organisation skills and the ability to multi-task successfully
  • Ability to communicate at a high level
  • Proven ability to articulate the distinct aspects of products and services
  • Proven ability to understand and position products against competitors
  • Previous Hospitality industry experience is beneficial

Additional Information:

This is an entry-level role where we will offer full training and support.

Salary and benefits package available on request.


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