Commercial Operations Lead

4 weeks ago


Havant, Hampshire, United Kingdom Next Full time

About the Role:


We're seeking a highly skilled Commercial Operations Lead to join our team at Next. As a key member of our store management team, you'll be responsible for driving sales growth and delivering exceptional customer service.



Key Responsibilities:

  • Support the Store management team across all product areas, back of house and running the store when needed
  • Manage a team to deliver amazing service and accurate stock processes in an environment which is commercial, operationally efficient, safe and where targets are met
  • Create an atmosphere where supporting, motivating and inspiring your team to be at their best is at the core of everything you do
  • Demonstrate a hands-on approach for all commercial and operational activities by working alongside the team
  • Ensure communication is up-to-date and accurate at all times in order to meet business needs


About You:



  • You are passionate about our customers, our people and our products. This passion and energetic approach to work inspires and motivate others, creating a great working atmosphere and team spirit
  • You have exceptional commercial understanding, with the know how to create a fantastic shopping experience for our customers
  • A team player who works at their best in a results driven, fast paced and challenging environment. You have the ability to adapt to change quickly, bringing the rest of the team on board with the new objectives
  • A great communicator and can work naturally with people at all levels. You stay calm and approachable even under pressure - always realistic with your expectations of others
  • Able to demonstrate the ability to problem solve, make sound business decisions, confidently challenge processes and generate innovative ideas to take the business forward
  • Confident when dealing with people issues
  • An effective multi tasker who can plan, organise and prioritise your workload


About Next:


We're a dynamic and customer-focused retailer who are committed to delivering exceptional customer service and driving sales growth. We offer a range of benefits and development opportunities to support your career growth.



What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A supportive and collaborative team environment
  • The opportunity to work with a leading retailer


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