Customer Delivery Driver

4 weeks ago

Bicester, Oxfordshire, United Kingdom Tesco Full time
About the Role

At Tesco, we're committed to delivering exceptional customer service and ensuring our customers receive the best possible experience. As a Customer Delivery Driver, you'll play a vital role in achieving this goal by delivering groceries and other essentials to our customers' homes. This is a unique opportunity to work in a fast-paced environment, interact with customers, and make a real difference in their lives.

Key Responsibilities

As a Customer Delivery Driver, your primary responsibilities will include:
  • Ensuring the van and trays are clean and organized.
  • Leaving the back yard clean and tidy, and picking up litter as you see it.
  • Ensuring trays are washed as part of the tray wash process.
  • Loading the van as required, checking the van for roadworthiness.
  • Talking to customers about any changes to their order, including short code items and substitutions, offering a refund for anything they're unhappy with.
  • Taking care of products and deliveries as if they were your own.
  • Explaining to customers that they won't be charged any more for their substitutions.
  • Delivering during the customer's time slot.
  • Calling the customer before arriving at their property if early.
  • Calling the store/centre if running 30 or more minutes late.

Requirements

To be successful in this role, you'll need to possess the following skills and qualities:
  • Build relationships with colleagues to create team spirit, working together to ensure our store is the best it can be for customers.
  • Be warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say 'Thank you'.
  • Act quickly to respond to the changing needs of our customers and embrace change within your store.
  • Be energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that's right for you.
  • Share ideas with your Manager and other colleagues on how we can improve our store for customers.
  • A UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
  • Able to adhere to the GB Domestic Driving Rules.

What's in it for you

As a Customer Delivery Driver at Tesco, you'll enjoy a range of benefits, including:
  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
  • Request flexible working from day one.
  • Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
  • Access to free wellbeing services with a range of resources to support your mind, body, and life.
  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
  • Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes.
  • Uniform provided and policies to support you for all of life's moments, big and small.
  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.

About us

At Tesco, our vision is to become every customer's favourite way to shop, whether they're at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we're part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome.

We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here .

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