Field Service Technician

1 month ago


Manchester, United Kingdom Virgin Media Full time
Role Overview:

As a Field Service Technician at Virgin Media, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our network. This role requires a strong technical background, excellent problem-solving skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities:
  1. Install and maintain our network infrastructure, ensuring high-quality service delivery to our customers.
  2. Diagnose and resolve technical issues, providing timely and effective solutions to minimize downtime.
  3. Collaborate with the technical team to share knowledge and best practices, driving continuous improvement in our services.
  4. Document processes and procedures, adhering to company standards and protocols.
Requirements:
  1. A UK Manual driving licence with no more than 8 points.
  2. Comfortable working at heights and in all weather conditions.
  3. Excellent problem-solving skills and ability to work independently.
  4. Strong communication and interpersonal skills, with a customer-focused approach.
What We Offer:
  1. A competitive salary of £29,000, plus performance-based commission and overtime.
  2. 25 days of annual leave, including your birthday.
  3. A first-rate pension programme with up to 10% matching contributions.
  4. Access to wellbeing benefits, including the Unmind App and BUPA medical coverage.
  5. Life insurance and a healthcare plan.
  6. Support for all family situations, including neonatal leave and excellent maternity & paternity policies.
Next Steps:
When you apply, you'll be asked about any adjustments you might need to support the recruitment process.

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