Guest Room Service Associate

2 days ago


StratforduponAvon, Warwickshire, United Kingdom Focus Hotels Management Limited Full time
Be Part of Our Guest Services Team

We're looking for an experienced and enthusiastic individual to join our Guest Services team as a Guest Room Service Associate. This is a fantastic opportunity to work in a unique and historic hotel setting, providing exceptional service to our guests.


About Your Responsibilities

In this role, you'll be responsible for maintaining the highest standards of cleanliness and presentation in our guest rooms. You'll work closely with our housekeeping team to ensure our rooms are ready for arrival, and provide exceptional service to our guests throughout their stay.


Key Responsibilities and Requirements
  • Ensure guest rooms are cleaned to a high standard, including making beds, dusting, and removing rubbish.
  • Use chemicals safely and responsibly, following hotel protocols at all times.
  • Provide exceptional customer service, responding promptly to guest requests and resolving any issues efficiently.
  • Collaborate with our housekeeping team to maintain efficient supply management and minimize waste.
  • Participate in regular deep cleaning projects and turndown duties to maintain our hotel's high standards.

Compensation and Benefits
  • A competitive salary of £25,000 per annum, reflecting the value we place on our staff.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • 28 days annual leave, Stakeholder Pension entitlement, and exclusive hotel room discounts.
  • Regular incentives and rewards for outstanding performance and contributions to our hotel's success.


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