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Reliable Roadside Recovery Specialist

2 months ago

Leeds, Leeds, United Kingdom The AA Full time

Company Overview

The AA, a well-established and reputable organization, is seeking an experienced and reliable Roadside Recovery Specialist to join their team.

Salary

A competitive salary of approximately £32,940 for CE (HGV 1) license holders and £29,660 for C (HGV 2) license holders is offered, along with potential overtime opportunities within driving hours regulations.

Job Description

As a Roadside Recovery Specialist, you will be the first point of contact for customers experiencing vehicle breakdowns. Your role will involve arriving at the roadside in a timely manner, assessing the situation, and taking necessary steps to resolve the issue, ensuring customer safety and satisfaction.

Key Responsibilities:

  • Communicate effectively with customers, providing reassurance and professionalism in all situations
  • Work independently, as well as collaborate with colleagues, to achieve goals and provide excellent customer service
  • Solve problems efficiently, utilizing expertise to recover vehicles and enable customers to continue their journey

Required Skills and Qualifications:

To succeed in this role, you will need:

  • A full Category C driving license (HGV 2) and ideally CE (HGV 1) license; Driver CPC qualification and digital drivers/tachograph card are also essential
  • Comfortable adapting to new technology and procedures
  • Availability to work shifts, including evenings, weekends, and Bank Holidays

Benefits

The AA offers a comprehensive benefits package, including:

  • Guaranteed minimum salary: approximately £32,940 for CE (HGV 1) license holders and £29,660 for C (HGV 2) license holders
  • Overtime opportunities within driving hours regulations
  • Free breakdown cover from day one
  • 23 days' holiday (increasing with service) plus Bank Holidays
  • Up to 7% company pension contribution
  • Dedicated Employee Assistance Programme and 24/7 remote GP service for you and your family

Why Join The AA?

As a valued member of our team, you will have access to fully supported development programs, enabling you to progress your career and grow within the organization. We strive to create an inclusive environment where diversity is celebrated, and employees feel empowered to be their best selves.