Customer Success Lead
4 weeks ago
About the Role
We are seeking an experienced Customer Success Lead to join our team at Blink - The Employee App. As a key member of our Customer Success Department, you will play a crucial role in driving business growth and ensuring customer satisfaction.
Key Responsibilities
- Maintain in-depth knowledge of industry trends and customer needs to inform strategic recommendations.
- Develop and implement customer success strategies to drive adoption, satisfaction, and expansion.
- Build and maintain strong relationships with key stakeholders at executive and day-to-day levels.
- Manage customer expansion and renewal processes to drive growth and minimize churn.
- Identify opportunities to upsell and cross-sell Blink features and services.
- Collaborate with product and tech teams to inform product roadmap development based on customer feedback.
About You
The ideal candidate will possess a strong track record in Customer Success, with experience in driving business growth and customer satisfaction in a B2B SaaS environment.
What We Offer
At Blink, we are committed to creating an inclusive and diverse culture where our people feel they truly belong. We offer a competitive salary, equity in the company, and a range of benefits including private healthcare, Ride2Work, and a pension scheme.
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