Technical Solutions Specialist
2 weeks ago
Job Title: Technical Solutions Specialist
Location: Hybrid
We are seeking a well-rounded technology professional to work as part of the Customer Technology Solutions team. The team covers the full lifecycle of CRM technology solutions from business requirements gathering and functional analysis documentation, solutions design through to development, service and support for a global set of business users.
This role is key within the Customer Technology Solutions team. You will be working closely with business stakeholders to enable business units to get the maximum value out of the CRM system. You are, or will become, a subject matter expert on the CRM applications and systems the business work on.
About You
You will thrive working with multiple teams across the business as we work towards providing a service to our users globally. You should have strong analytical, organisational, and time management skills, and be able to communicate technical information to non-technical audiences.
We expect you to bring strong skills with expertise in CRM technologies, especially in Customer Support Applications. Knowledge of Zendesk and 8x8 platforms is a plus.
Rewards and Benefits
Our rewards package features family-friendly and planet-friendly benefits including:
- 28 days annual leave plus bank holidays
- Private medical and Permanent Health Insurance
- Discretionary annual bonus
- Group personal pension scheme
- Life assurance up to 4 x annual salary
- Green travel schemes
We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location.
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