Regulatory Compliance Officer
4 weeks ago
First Central Services is seeking a highly skilled Regulatory Compliance Officer to join our team. As a key member of our quality assurance department, you will be responsible for ensuring that all policies and procedures are followed. Your primary goal will be to maintain the required competency and meet regulatory requirements in our organization.
Key Responsibilities:
- Conduct quality assurance assessments and cross validations as required
- Evaluate KPIs and SLAs, ensuring timely and accurate delivery of all tasks and reports
- Collaborate with teams to identify and assist with continuous development of departmental processes and procedures
- Analyse adequacy of identified risk and the reliability and adherence to internal controls
- Provide feedback to colleagues and suppliers, building and maintaining respectful relationships
- Actively promote continuous improvement and raise bugs when identified
Requirements:
- Providing coaching to employees
- Working in a quality assurance environment, focusing on customer outcomes
- Problem solving and continuous improvement principles
- Data analysis and translation of management information to tangible actions
- Private motor vehicle insurance industry experience, ideally in both policy and claims environments
- Sound knowledge of insurance policy and claims principles
- Comprehensive understanding of regulatory requirements and company policies
Salary and Benefits:
- A competitive salary of £25,000 - £28,000 per annum depending on experience
- Monday to Friday working hours with no weekends
- Hybrid working: 4 days from home and 1 day in the office after training
- Fully supportive team throughout
- £100 off your car insurance
- A fun, vibrant and busy place to work
- 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you
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