Customer Service and Operations Coordinator

2 days ago


Blackburn, Blackburn with Darwen, United Kingdom Chubb Fire & Security Limited Full time
Join Chubb Fire & Security Limited as a Customer Service and Operations Coordinator

We are seeking a highly organized and skilled individual to join our team as a Customer Service and Operations Coordinator. In this role, you will be responsible for coordinating and dispatching engineers to customer sites within specific timeframes to meet service level agreements.

Key Responsibilities:

  • Planning, routing, and coordinating engineer visits
  • Tracking each job and status through to completion
  • Identifying potential delays and reacting accordingly
  • Communicating and updating engineers, internal stakeholders, and customers via email and phone
  • Updating and maintaining multiple scheduling systems, platforms, and CRM's

What We Offer:

  • A competitive salary of £23,000 per annum
  • 25 days holiday, plus bank holidays
  • Free onsite parking
  • Cycle to Work Scheme
  • Employee Referral Scheme (£1000)
  • Free Mortgage Advice
  • Company Pension Scheme
  • Life Assurance (4 x Basic Salary)
  • Employee Scholarship Scheme
  • A Central Benefits Platform offering a wide range of discounts
  • Childcare Vouchers
  • Health & Wellbeing Resources

About Us:

Chubb Fire & Security Limited is a global business driven by keeping people and the world safe. We provide essential systems, equipment, and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems.



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