Customer Service Specialist

4 days ago


Romford, Greater London, United Kingdom HCLTech Full time
Job Overview

At HCLTech, we are seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer service division, you will be responsible for resolving complaints and issues received from policyholders and IFAs via multiple channels.

We offer a competitive salary of $45,000 per annum, plus additional benefits that enhance your overall compensation package.

Key Responsibilities:

  1. Liaise with internal and external parties to discuss specific complaints and achieve appropriate outcomes for customers.
  2. Process complaints on policies in priority order, ensuring day-to-day service standards are maintained.
  3. Respond to customer complaints via written communication in a professional and considerate manner.
  4. Ensure customers are treated fairly and receive high-level service, keeping them informed of any delays.
  5. Collaborate with colleagues to improve service delivery and suggest process improvements.
  6. Maintain industry compliance and legislative requirements under the guidance of the Team Leader.


  • Romford, Greater London, United Kingdom Tri-County Ambulance Service, Inc Full time

    About the RoleWe are currently seeking an experienced Administrative Services Specialist to join our team at Tri-County Ambulance Service, Inc. In this role, you will be responsible for assisting with day-to-day contract running, providing exceptional customer service, and maintaining relationships with clients. You will work closely with stakeholders to...

  • Window Cleaner

    4 weeks ago


    Romford, Greater London, United Kingdom Nationwide Specialist Services Full time

    **Become a Window Cleaning Specialist with Nationwide Specialist Services**Deliver high-quality low-level window cleaning services to clients across the UK.Utilize a reach and wash system and traditional window cleaning tools to ensure excellent results.Work independently, traveling to various locations within your designated region.Benefits of the...


  • Romford, Greater London, United Kingdom Innserve Limited Full time

    Key Responsibilities:We are seeking a Customer Service Specialist to join our team of drinks dispense industry specialists, who specialise in installing and maintaining drinks dispense equipment at over 90,000 licenced premises across the UK.Key Requirements:Passion for customer service and field service rolesInterest in joining our growing team of drinks...


  • Romford, Greater London, United Kingdom Next Full time

    About the Role:As a Sales Team Member at Next, you will be an ambassador of our brand, providing exceptional customer service and a personalized shopping experience. Your primary focus will be on offering fast and friendly service, helping customers find the perfect products, and sharing your knowledge about our amazing products.Responsibilities:Provide...


  • Romford, Greater London, United Kingdom beBee Professionals Full time £20,000 - £25,000

    Be Part of Our Dynamic Retail Team!We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Romford, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Customer Service: Greet and assist...


  • Romford, Greater London, United Kingdom Sodexo Full time

    About This RoleWe are seeking an experienced Customer Service Leader to join our team as a Coffee Experience Specialist at Sodexo, Queens Hospital Romford. As a key member of our leadership team, you will be responsible for delivering exceptional customer service and upholding the high standards of Costa.The successful candidate will have a proven track...


  • Romford, Greater London, United Kingdom AllClear - Voted UK's No.1 for Customer Care Full time

    About AllClear GroupWe're an award-winning, fast-growing travel insurance provider with a reputation for excellence. Specialising in coverage for customers with medical conditions, our team is dedicated to delivering top-tier service. With operations in the UK, Gibraltar, Australia, and Ireland, we've proudly served over 30 million customers since 2000.Key...

  • Support Specialist

    4 weeks ago


    Romford, Greater London, United Kingdom beBee Professionals Full time £22,000 - £28,000

    As a Support Specialist - Customer Experience, you will play a vital role in delivering exceptional customer service and support to our customers in Romford, United Kingdom. Your primary responsibility will be to handle incoming calls, emails, and chat queries, providing accurate information and resolving customer issues efficiently.Key...


  • Romford, Greater London, United Kingdom beBee Professionals Full time £22,000 - £28,000

    As a Service Excellence Specialist, you will be responsible for delivering exceptional customer experiences. Key responsibilities include:Providing timely and effective solutions to customer inquiries.Collaborating with other departments to ensure seamless customer interactions.Assisting with administrative tasks and maintaining accurate...


  • Romford, Greater London, United Kingdom Daisy Corporate Services Trading Limited Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Daisy Corporate Services Trading Limited. As a key member of our front-line team, you will be the first point of contact for our customers and will be responsible for providing exceptional customer service and support.Key...


  • Romford, Greater London, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Romford, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...


  • Romford, Greater London, United Kingdom Mecca Bingo Full time

    We are seeking a Customer Service Ambassador to join our team at Mecca Bingo. As a key member of our team, you will be responsible for delivering exceptional customer service and creating a welcoming environment for our customers.Key Responsibilities:Provide excellent customer service and respond to customer queries in a timely and professional manner.Work...


  • Romford, Greater London, United Kingdom beBee Professionals Full time £25,000 - £35,000

    beBee Professionals is looking for a Customer Service Representative to join our team in Romford. As a key member of our team, you will be responsible for delivering exceptional customer service and support, while working collaboratively with colleagues to achieve our goals.Key Responsibilities:Engage with customers, providing service and support.Participate...


  • Romford, Greater London, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a highly skilled and customer-focused Sales and Service Advisor to join our retail team in the UK. As a key member of our team, you will be responsible for delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and product knowledge to customers.Operate...


  • Romford, Greater London, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Service Representative to provide exceptional service to our customers. Key responsibilities include:Handling customer inquiries and resolving issues in a timely and professional manner.Providing accurate information about our products and services.Working closely with other departments to ensure customer...


  • Romford, Greater London, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Romford, United Kingdom. As the first point of contact, you will be responsible for handling incoming calls, emails, and chat queries efficiently and effectively.Key Responsibilities:Provide accurate information regarding products and services.Resolve...


  • Romford, Greater London, United Kingdom Mecca Bingo Full time

    About the Role:We are seeking a highly adaptable and caring individual to join our team at Mecca Bingo. As a Customer Service Ambassador, you will be trained to perform a variety of roles to ensure our customers receive exceptional service.Key Responsibilities:Provide a warm and welcoming experience for customersWork collaboratively with colleagues to...


  • Romford, Greater London, United Kingdom beBee Professionals Full time £20,000 - £25,000

    beBee Professionals is seeking a Customer Service Representative to provide outstanding customer service and support the store's operations in the UK.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle transactions.Maintain the store's visual...


  • Romford, Greater London, United Kingdom MGN Builder Merchants Limited Full time

    Location: To be determinedJob Type: Full-TimeSalary: Starting from £31,200 pro rata (£12.00 p/h)MGN Builder Merchants Limited is currently looking for a Customer Service Representative to serve customers face to face and over the phone, achieving sales targets and providing a level of service that exceeds customer expectations.Main Duties Include:Handling...


  • Romford, Greater London, United Kingdom NEXT Full time

    About the Role:We are seeking a highly motivated and customer-focused Sales Team Member to join our dynamic store team.The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a strong passion for delivering outstanding customer service.As a Sales Team Member, you will be responsible for providing...