Luxury Client Experience Professional

3 weeks ago

London, Greater London, United Kingdom Williams Lea Limited Full time

Company Overview


Williams Lea Limited is a global employer dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects.



Job Summary


We are seeking a Luxury Client Experience Professional to join our team in London. This role offers the opportunity to work in a dynamic environment and contribute to delivering exceptional client experiences.



Key Responsibilities



  • Provide outstanding reception and concierge service to clients, building strong customer relationships
  • Conduct timekeeping and absence for direct reports, ensuring system accuracy and compliance with timekeeping policies and procedures
  • Communicate with direct reports, manager and client on job or deadline issues
  • Escalate operational problems or issues to Supervisor or Manager
  • Handle client concerns and problem-solve resolutions in accordance with policies and procedures
  • Intake jobs by interpreting and understanding all manners of client requests, coordinating workflow within the team, prioritizing jobs and delegating duties to associates
  • Produce required reports on schedule
  • Assist the team in completing large or complex jobs (i.e. high volumes of incoming/outgoing activities, expansive administrative support requests)
  • Conduct quality assurance processes to maintain efficient workflow and assure client satisfaction
  • Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines
  • Assess incoming requests selecting the best equipment and/or resources for successful completion
  • Ensure team follows standard operating procedures
  • Train new employees on policies and procedures


Requirements


To be successful in this role, you will require:



  • Minimum 5 years' Concierge and/or reception experience in a customer service environment, legal or financial services industries preferred
  • 1 year or more experience working on a reception desk for a blue-chip company within a busy office environment
  • Intermediate Microsoft Office Word and Excel skills
  • Basic Microsoft PowerPoint skills
  • Excellent guest services skills, communication skills and presentation/appearance
  • Good time management skills
  • Good knowledge and understanding of a Cisco telephone system
  • Great interpersonal skills and an outgoing personality


What We Offer


We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including:



  • £40,000 per annum salary
  • 25 days holiday, plus bank holidays (pro-rata for part time or fixed term roles)
  • Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances
  • Life Assurance
  • Private Medical Insurance
  • Dental Insurance
  • Health Assessments
  • Cycle-to-work scheme
  • Discounted gym memberships
  • Referral Scheme

Equality and Diversity


The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

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