Project Support Coordinator
3 weeks ago
As a Project Support Coordinator at Griffiths in Ebbw Vale, you will play a vital role in supporting project operations and delivering high-quality customer service. Your responsibilities will include monitoring activities and incidents, taking customer calls, and escalating issues when necessary.
Main Responsibilities:
- Monitor and record project road activities and incidents.
- Provide exceptional customer service via the customer helpline.
- Collaborate with emergency services and authorities to resolve issues efficiently.
- Maintain accurate records and reports of all activities.
- Support the deployment of resources to meet customer needs.
The Ideal Candidate:
- Strong organizational and communication skills.
- Excellent problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Results-driven with a focus on customer satisfaction.
- Basic knowledge of telephony and IT systems.
What We Offer:
- Estimated Salary: £48,000 - £58,000 per annum.
- Opportunities for career growth and professional development.
- Comprehensive benefits package, including pension and employee assistance program.
- A supportive and dynamic work environment.
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