We are seeking an experienced individual to join our team as a Clerk, Customer Service. This is a fast-paced and demanding environment where you will be responsible for providing a high level of customer service to our patients and colleagues.

• Process Radiology scan requests and prioritize work to ensure efficient delivery of services.
• Communicate with patients in a friendly and professional manner, demonstrating excellent customer care skills.
• Work closely with clinicians, clinical leads, and managers to ensure the delivery of diagnostic pathways.
• Rotate through all areas of diagnostic imaging, including Ultrasound, MRI, CT, Interventional Radiology Day Unit, Main X-ray, DEXA, and Nuclear Medicine.
• Utilize in-depth knowledge of appointment booking protocols to correctly book patient scans and send detailed letters containing instructions.
• Ensure maximum utilization of appointment slots and communicate changes to relevant staff.
• Provide advice and reassurance to patients on preparation for examinations, giving out complex and sensitive information.
• Communicate well with and respond to enquiries from the public, medical personnel, and colleagues at all levels.
• Recognize the need to involve and liaise with external bodies to obtain necessary information.
• Demonstrate an approachable and helpful manner at all times.
• Give guidance and support to colleagues in the provision of an efficient service.
• Deal with queries relating to all aspects of the admin function.
• Escalate any major issues, problems, or complaints to supervisors, managers, or relevant clinicians.
• Maintain confidentiality at all times as required by legislation and Trust policies.
• Support performance monitoring, ensuring patient appointments are booked in strict accordance with booking guidelines.

This is a full-time role, working 37.5 hours per week, with a shift pattern of 8.30am to 4.30pm for 4 days a week and 12pm to 8pm for 1 day a week. We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.

If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.