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Administrative Assistant
2 months ago
Job Summary
We are seeking a highly organized and detail-oriented Administrative Assistant to join our team at Marshall. As an Administrative Assistant, you will play a critical role in ensuring the smooth operation of our regional administration procedures.
Key Responsibilities
- Provide administrative support to the regional team, including maintaining accurate records and ensuring timely completion of tasks.
- Ensure efficient and effective internal and external customer service, responding to inquiries and resolving issues in a professional manner.
- Support the regional manager in maintaining accurate administration systems and ensuring compliance with relevant timescales.
- Collaborate with the regional team to maintain employee and customer relations, ensuring the regional operation achieves set financial and cultural objectives.
- Manage the administration of the HR system, including adding absence, holidays, and keeping personal details up to date.
- Support the regional team in administering call out rotas and logging holidays in line with colleagues' entitlement.
- Manage the regional email inbox and delegate tasks to the correct person or department.
- Ensure engineers' time clocking's are correctly added to the system and the authorizing manager is made aware of any discrepancies prior to processing.
- Handle inbound and outbound calls to internal and external customers, responding to inquiries and resolving issues in a professional manner.
- Monitor failed transactions in IFS and provide feedback to the engineer and lead engineer where corrective actions are required.
- Send customers documentation and certification when required.
- Manage the payroll process, compile employee attendance records, and calculate hours worked each week from employee timesheets.
- Manage holiday for the region and provide holiday/sick forms and documentation in a timely manner through the HR department.
Requirements
- Previous experience of working in a customer service administration environment.
- Experience of working to safe systems of work.
- Ability to work in a fast-paced, demanding customer environment.
- Previous experience of direct customer interaction.
- High working level of IT skills.
Additional Requirements
- Depot-based role.
