Senior Customer Support Professional

3 weeks ago


Rochdale, Rochdale, United Kingdom Austin Fraser Full time

Austin Fraser is a leading recruitment agency specializing in customer service roles. We are currently seeking a Senior Customer Support Professional to join our team in Greater Manchester.

The ideal candidate will have a strong background in customer service, with experience in dealing with customer concerns and creating positive resolutions. They will also have excellent verbal and written communication skills, as well as the ability to analyze data and identify trends.

This role will involve close liaison with various departments, including Procurement, Sales, Production, and Warehouse. The successful candidate will be responsible for maintaining close contact with relevant team members throughout the business, escalating issues to the Operations Manager and departmental leads as necessary.

We offer a competitive salary of circa £27,500 per annum, along with a benefits package that includes Monday to Friday working hours (8:00 - 16:30) and no weekends. If you are a self-motivated and driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this role.

Required Skills and Qualifications:

  • Strong background in customer service with experience in dealing with customer concerns and creating positive resolutions
  • Excellent verbal and written communication skills
  • Ability to analyze data and identify trends
  • Closing liaison with Procurement, Sales, Production, and Warehouse Departments


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