IT Support Manager

1 month ago

Essex, United Kingdom Robson Bale Ltd Full time

Job Title: Hands-on Head of IT Support/Service Manager

Location: South West Essex (On-site, 4 days per week)

Job Type: Permanent

Salary: £40,000 - £55,000 per annum

About the Company:

Robson Bale Ltd is a dynamic and growing organisation based in South West Essex, seeking a talented and experienced Hands-on Head of IT Support/Service Manager to lead their IT support team. This is a fantastic opportunity to join a customer-focused company that prides itself on delivering high-quality IT services and support.

Job Overview:

As the Hands-on Head of IT Support/Service Manager, you will play a crucial role in managing and leading the IT support function. You will oversee the daily operations of the IT support team, ensure the efficient handling of support tickets, and provide hands-on assistance with technical issues when needed. Your role will be pivotal in maintaining a smooth IT environment for both internal users and external customers.

  • Team Leadership & Management:

    Lead, mentor, and manage the IT support team, ensuring high performance and professional development.

  • Ticketing System Management:

    Oversee and manage the IT ticketing system, ensuring tickets are assigned, tracked, and resolved in a timely manner.

  • Hands-on IT Support:

    Provide hands-on support across a wide range of IT functions, including desktop support, server management, and troubleshooting technical issues.

  • Desktop Support & General IT:

    Act as a point of escalation for the team on complex desktop and general IT issues, ensuring seamless support for both internal teams and customers.

  • Server Management & Migrations:

    Manage server operations, upgrades, and migrations to ensure optimal performance and minimal downtime.

  • Security Awareness (Preferred):

    Experience or interest in IT security is highly beneficial, as you will contribute to maintaining the company's cybersecurity posture.

  • Customer Support:

    Collaborate closely with customers to understand their IT needs and deliver outstanding support services, maintaining excellent customer relationships.

Essential Skills & Experience:

  • Proven experience in a similar IT Support Manager or Service Manager role, with hands-on experience in desktop and general IT support.
  • Proficiency in managing IT ticketing systems and ensuring timely resolution of issues.
  • Experience with server management, migrations, and upgrades.
  • Excellent problem-solving skills and a proactive approach to IT support challenges.
  • Preferred: Experience or knowledge in IT security best practices and protocols.

What We Offer:

  • Competitive salary of £40,000 - £55,000 per annum, depending on experience.
  • The opportunity to work 4 days on-site, providing a balanced work environment.
  • A hands-on, diverse role where you will have a direct impact on IT operations and customer success.
  • A supportive and collaborative team environment with opportunities for professional development.

How to Apply:

Apply now to join Robson Bale Ltd as a Hands-on Head of IT Support/Service Manager and take the first step towards a rewarding career in IT.

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