Technical Support Lead

3 weeks ago


Reading, Reading, United Kingdom Activate Learning Full time

**About the Role**

We are seeking an experienced Technical Support Lead to join our IT Services team at Activate Learning. This is a permanent, full-time position offering hybrid working with 2/3 days per week in the office.

The successful candidate will have a background in leading technical support and a relevant qualification in leadership and management. They should have proven knowledge in supporting highly available enterprise data networks, wireless networking, remote access, IT cyber security and business systems.

The estimated salary for this role is £60,000 - £80,000 per annum, depending on experience.

Key Responsibilities:

  • Develop, maintain and support the group's network and server infrastructure
  • Lead our 3rd line support team and ensure issues are resolved reactively and proactively
  • Work with other teams in IT Services, internal stakeholders and external suppliers to resolve issues

Requirements:

  • Background in leading technical support
  • Relevant qualification in leadership and management
  • Proven knowledge in supporting highly available enterprise data networks


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