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Family Support Specialist

2 months ago


Nottingham, Nottingham, United Kingdom Red Snapper Group Full time

Job Title: Family Support Specialist

Job Summary:

We are seeking a highly skilled and compassionate Family Support Specialist to join our team at the Red Snapper Group. As a Family Support Specialist, you will play a critical role in providing high-quality support services to women and children affected by domestic violence.

Key Responsibilities:

  • Provide case work support to survivors of domestic violence, working with each woman and her children throughout their journey, managing and prioritizing cases effectively.
  • Advocate on behalf of women and children with external agencies, including MARAC, courts, housing, children and adult social care, health, and other voluntary and community organizations.
  • Attend case review and team meetings, contributing to effective team communication.
  • Keep and maintain accurate and confidential records of all work undertaken.
  • Contribute to the delivery of service outcomes, using clear and coherent targets and monitoring systems to provide evidence that survivor outcomes are met.
  • Ensure effective implementation of Juno's Equality and Diversity policies and awareness and integration of an equalities and human rights agenda in all your work.
  • Contribute to survivor feedback and voice in service delivery and service development.
  • Ensure service standards are maintained, and all policies and procedures are complied with.
  • Carry a varied caseload, working with each survivor, managing and prioritizing cases effectively.
  • Work with the whole family (where appropriate) to agree risk and needs assessments and develop and implement personal safety plans.
  • Carry out risk assessments with the child/young person, including the Teen DASH RIC, and refer to the MARAC where an assessment is high risk.
  • Advocate on behalf of the child/young person to other agencies and/or support survivors to self-advocate, linking them to appropriate agencies and community-based support.
  • Plan and provide creative sessions that include understanding domestic abuse and address the health and emotional wellbeing of the child/young person.
  • Plan, create, and deliver therapeutic group work programs for children and their mothers, working closely with internal services and external agencies to ensure safety and well-being of attendees.
  • Support the women accommodated within Juno accommodation services to meet the needs of their children, offering information and practical support, including parenting, addressing challenging behavior from their children, registering with appropriate agencies, including nurseries/schools, and attendance at meetings.

Requirements:

  • Understanding of a women's refuge and how to keep the accommodation confidential and safe for women and children.
  • Understanding of the practical, emotional, social, and economic issues facing children and young people of different ages and their mothers/carers who are affected by domestic violence/abuse (DVA).
  • Understanding of the differing forms and impacts of DVA across the communities we serve.
  • Sound knowledge of safeguarding for adults and children.
  • An understanding of the issues faced by people who are affected by homelessness, substance misuse, mental health, and offending, and knowledge of local services and agencies that can offer assistance in these matters.
  • Ability to work sensitively and in a non-judgmental manner with vulnerable survivors.
  • Ability to record precise information and produce accurate and detailed case notes.
  • Ability to use or learn to use IT systems and software, including Microsoft Office or Microsoft 365 products (Word, Excel, PowerPoint, SharePoint, Outlook, and Teams), including to process, store, and share sensitive information in a confidential manner.
  • Ability to manage own caseload, working under pressure and prioritizing workload.
  • Ability to work in a team and in multiagency partnerships.
  • Excellent communication skills.