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Team Member

2 months ago

High Wycombe, Buckinghamshire, United Kingdom Wells & Co Full time

**About Us**

Wells & Co is a dynamic and innovative hospitality company that prides itself on delivering exceptional customer experiences in a vibrant and welcoming environment.

**Job Summary**

We are seeking a talented and motivated Front of House staff member to join our team at The Flint Cottage, a bustling pub located in the heart of High Wycombe. As a key member of our team, you will be responsible for delivering outstanding customer service and ensuring that every guest has a memorable experience.

**Key Responsibilities**

  • Take ownership of the customer journey, ensuring that every guest feels valued and cared for.
  • Take accurate orders and work closely with kitchen staff to deliver a seamless dining experience.
  • Ensure that payments and receipts are correct and accurate.
  • Confidently recommend menu and drinks offerings to guests, highlighting our unique selling points and promotions.
  • Observe service standards and report any incidents or issues to management.
  • Be a supportive and proactive team member, working collaboratively with colleagues to achieve our goals.

**Requirements**

  • Previous experience working front of house in a hospitality or customer-facing environment.
  • Enthusiasm and passion for food and drink, with a keen eye for detail and a commitment to quality.
  • The ability to deliver excellent customer service in a fast-paced and pressurized environment.
  • A results-driven and ambitious individual who is keen to develop their career and grow with our company.

**What We Offer**

  • A competitive hourly rate and tips.
  • 28 days holiday per year.
  • A company pension scheme.
  • Retail and beer discounts.
  • A fun and supportive work environment.
  • 30% discount on all managed houses.
  • An Employee Assistance programme.
  • A Benefits portal.
  • A Refer a friend bonus.
  • A Career development programme.